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<h1 id="toc_0"><strong>PRIVACY POLICY</strong></h1>

<p>Update!</p>

<p>Our Privacy Policy was updated on 30th May 2020 We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for Mi Robot Vacuum-Mop Essential software and servicesprovided by Xiaomi.</p>

<p>Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.</p>

<h2 id="toc_1"><strong>OUR COMMITMENT TO YOU</strong></h2>

<p>This Privacy Policy sets out how Xiaomi Inc.(&quot; Xiaomi &quot;, &quot;we&quot;, &quot;our&quot; or &quot;us&quot;) collect, use, disclose, process and protect any information that you give us when you use Mi Robot Vacuum-Mop Essential products and services. Should we ask you to provide certain information by which you can be identified when using Xiaomi products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.</p>

<p>The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Xiaomi.</p>

<p>In this Privacy Policy, &quot;personal information&quot; means information that can be used to identify an individual, either from that information alone or from that information combined with other information Xiaomi has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, device information, etc.</p>

<p>By using Xiaomi products and services, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e.g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e.g. automated individual decision-making) of special categories of personal data. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, including your local data protection legislation. We are equally committed to ensuring that all our employees and agents uphold these obligations.</p>

<p>Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer at <a href="mailto:privacy@xiaomi.com">privacy@</a><a href="mailto:privacy@xiaomi.com">xiaomi.com</a> to address your specific concerns. We will be happy to address them directly.</p>

<h2 id="toc_2"><strong>WHAT INFORMATION IS COLLECTED AND HOW WE CAN USE IT</strong></h2>

<h3 id="toc_3"><strong>TYPES OF INFORMATION COLLECTED</strong></h3>

<p>In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.</p>

<p>We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):</p>

<p><strong>User information</strong> ：We may collect your Mi account.</p>

<p><strong>Device-related information:</strong> information related to your device. For example, device Serial Number (SN), Mi Device ID.</p>

<p><strong>Cleaning related information:</strong> information related to your use of certain functions, For example: Cleaning data, including maps, routes, area, suction level, water level, cleaning mode, date and time, cleaning records.</p>

<p><strong>Network information:</strong> we may collect your Wi-Fi information, Wi-Fi SSID, IP address and MAC address.</p>

<p><strong>Device settings information:</strong> We may collect your settings to time zone, voice broadcast volume. We will collect schedule cleaning info and Do-not-disturb (DND) mode setting info to execute schedule related function.</p>

<p><strong>Other information:</strong> we may collect your accessories life cycle. We may collect device malfunction code to inform you about device error status.</p>

<p><strong>Feedback information:</strong> we may collect the feedback info to improve our product and service, including issue description, contact info and log info (only if you decide to upload)</p>

<h3 id="toc_4"><strong>HOW THE PERSONAL INFORMATION IS USED</strong></h3>

<p>Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies and Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.</p>

<p>We may use your personal information for the following purposes:</p>

<ul>
<li>Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.</li>
<li>Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.</li>
<li>Analyzing and developing statistical information on use of our products and services to better improve our products and services.</li>
<li>Storing and maintaining information about you for our business operations or legal obligations.</li>
<li>Providing local services without communicating with our servers.</li>
</ul>

<p>Here are more details on how we use your information (which may include personal information):</p>

<ul>
<li>··We use your Mi account, device-related information, feedback information and device settings information to provide services.</li>
<li>··We use your cleaning related information to show real-time device status in App and execute corresponding function.</li>
<li>··We use your Network information to configure networking.</li>
<li>··We use your location and time zone information to provide periodical sweeping service: you can set up periodical sweeping function in your App. Device will activate sweeping action at a configured time and charge the battery after sweeping.</li>
<li>··We use your accessories life cycle information to remind you to replace consumptive material periodically.</li>
</ul>

<h3 id="toc_5"><strong>DIRECT MARKETING</strong></h3>

<p>We may use your email address, Mi Account ID to provide marketing materials to you relating to goods and services of Xiaomi companies and our business partners which offer network, mobile applications and cloud products and services. We will only so use your personal data after we obtain your prior explicit consent and involve a clear affirmative action or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication or by emailing us at privacy@xiaomi.com. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.</p>

<h2 id="toc_6"><strong>WITH WHOM WE SHARE YOUR INFORMATION</strong></h2>

<p>We do not sell any personal information to third parties.</p>

<p>We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.</p>

<p>Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this section, you can be assured that Xiaomi will only share your personal information in accordance with your consent. Your consent to Xiaomi will engage sub-processors for the processing of your personal information. You should know that when Xiaomi shares your personal information with a Third Party Service Provider under any circumstance described in this section, Xiaomi will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Xiaomi will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.</p>

<h3 id="toc_7"><strong>SHARING WITH OUR GROUP AND THIRD PARTY SERVICE PROVIDERS</strong></h3>

<p>In order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other Xiaomi affiliated companies, or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, and Xiaomi&#39;s representatives. Such Third Party Service Providers would be processing your personal information on Xiaomi&#39;s behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at privacy@xiaomi.com.</p>

<h3 id="toc_8"><strong>SHARING WITH OTHERS</strong></h3>

<p>Xiaomi may disclose your personal information without further consent when required under applicable law.</p>

<h3 id="toc_9"><strong>INFORMATION NOT REQUIRING CONSENT</strong></h3>

<p>We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.</p>

<p>For the avoidance of doubt, Xiaomi may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws. Such disclosure may be brought about by the necessity to protect our rights, ensure the safety of you and other people, and comply with the requirements of the local government to facilitate the investigations of illegal activities.</p>

<h2 id="toc_10"><strong>SECURITY SAFEGUARDS</strong></h2>

<h3 id="toc_11"><strong>XIAOMI&#39;S SECURITY MEASURES</strong></h3>

<p>We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from your using of Xiaomi products and services and on Xiaomi websites. We will use all reasonable efforts to safeguard your personal information.</p>

<p>For example, when you access your Mi Account, you can choose to use our two-step verification process for better security. When you send or receive data from your Xiaomi device to our servers, we make sure they are encrypted using Secure Sockets Layer (&quot;SSL&quot;) and other algorithms.</p>

<p>All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.</p>

<p>We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.</p>

<h3 id="toc_12"><strong>WHAT YOU CAN DO</strong></h3>

<ul>
<li>··You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a Mi Account user on Xiaomi websites, particularly on somebody else&#39;s computer or on public Internet terminals, you should always log out at the end of your session.</li>
<li>··Xiaomi cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.</li>
<li>··Your assistance will help us protect the privacy of your personal information.</li>
</ul>

<h2 id="toc_13"><strong>RETENTION POLICY</strong></h2>

<p>Personal information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information.If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Xiaomi even if the further processing is incompatible with original purposes.</p>

<p>All the personal information on the device will be erased when you reset your device to factory default settings. To implement a hard-reset function, you can press the power button for five seconds，then press the power button again as prompted. You&#39;ll hear a voice prompt which means that the factory reset was successful. Beware that hard-reset can&#39;t be undo, so you have to make sure that you don&#39;t need the information any more.</p>

<h2 id="toc_14"><strong>ACCESSING OTHER FEATURES ON YOUR DEVICE</strong></h2>

<p>Our applications may need access to certain features on your device such as Wi-Fi network status. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at privacy@xiaomi.com</p>

<h2 id="toc_15"><strong>YOU HAVE CONTROL OVER YOUR INFORMATION!</strong></h2>

<h3 id="toc_16"><strong>CONTROLLING SETTINGS</strong></h3>

<p>Xiaomi recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways Xiaomi makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:</p>

<ul>
<li>Log in and out of the Mi Account;</li>
<li>Do default factory settings of your device to remove all your personal information from your device</li>
<li>Delete your cleaning data via the APP bound with your device</li>
</ul>

<p>If you have previously agreed to us using your personal information for the abovementioned purposes, you may change your mind at any time by writing or emailing us at privacy@xiaomi.com.</p>

<h3 id="toc_17"><strong>ACCESS, UPDATING, CORRECTING OR ERASURE YOUR PERSONAL INFORMATION</strong></h3>

<ul>
<li>··You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.</li>
<li>··A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra request of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.</li>
<li>··If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: privacy@xiaomi.com</li>
<li>··If you are Europe Union user under General Data Protection Regulation (GDPR), you have the right to obtain from us the erasure of your personal information. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures, if the grounds apply to GDPR.</li>
<li>··If you are Europe Union user under GDPR, you have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.</li>
<li>··If you are Europe Union user under GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.</li>
<li>··If you are Europe Union user under GDPR, you have the right to receive your personal information in a structured, commonly used format and transmit the information to another data controller.</li>
</ul>

<h3 id="toc_18"><strong>WITHDRAWAL OF CONSENT</strong></h3>

<p>You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This may be done bysending e-mail to privacy@xiaomi.com . Or you can do this through the App by going to Mi Robot Vacuum-Mop Essential &amp;gt; More settings &amp;gt; Legal &amp;gt; Revoke authorization. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.</p>

<p>Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy Xiaomi&#39;s products and services.</p>

<h2 id="toc_19"><strong>TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION</strong></h2>

<p>To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Xiaomi for this transfer of your personal information</p>

<p>Xiaomi may use overseas facilities to process or back up your personal information. Currently, Xiaomi has data centers in China, India, United States, Singapore, Germany and Russia. If you are Europe Union user under GDPR, your personal information will be stored in the German server. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. We may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.</p>

<p><strong>MISCELLANEOUS</strong></p>

<h3 id="toc_20"><strong>MINORS</strong></h3>

<p>We consider it the responsibility of parents to monitor their children&#39;s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.</p>

<p>Xiaomi does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided  Xiaomi with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Xiaomi services.</p>

<h3 id="toc_21"><strong>ORDER OF PRECEDENCE</strong></h3>

<p>If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.</p>

<h3 id="toc_22"><strong>UPDATES TO THE PRIVACY POLICY</strong></h3>

<p>We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Xiaomi websites or through our software, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.</p>

<h2 id="toc_23"><strong>DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?</strong></h2>

<p>Our Privacy Policy does not apply to products and services offered by a third party.  Xiaomi products and services may include third parties&#39; products, services and links to third parties&#39; websites. For example, we may provide method of connecting with third party&#39;s virtual AI assistant (like Amazon Alexa) which could control your device when device is connected. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party&#39;s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.</p>

<h2 id="toc_24"><strong>OUR APPROACH TO MANAGE YOUR PERSONAL INFORMATION UNDER GDPR</strong></h2>

<p>If you are Europe Union user under GDPR, Xiaomi will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, (1)Xiaomi set up a Data Protection Officer (DPO) in charge the data protection, and the contact of DPO is dpo@xiaomi.com; (2) procedure like data protection impact assessment (DPIA).</p>

<h2 id="toc_25"><strong>CONTACT US</strong></h2>

<p>If you have any comments or questions about this Privacy Policy or any questions relating to Xiaomi&#39;s collection, use or disclosure of your personal information, please contact us at the address below referencing &quot;Privacy Policy&quot;:</p>

<p>Xiaomi Singapore Pte. Ltd.</p>

<p>20 Cross Street, China Court #02-12</p>

<p>Singapore 048422</p>

<p>Email: <a href="mailto:privacy@xiaomi.com">privacy@xiaomi.com</a></p>

<p>Thank you for taking the time to understand our Privacy Policy!</p>




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